Its faster, its better, its more trust-able, its more accountable, and the best part its shareable and visible to all!
Getting tagged on "social media" is the new age word of mouth!
someone vouching for your product / Service online will definitely give your business more visibility and in-turn will reach out to larger audience with more credibility.
just like coin has two sides, it has its cons, which you don't need to worry if your product / service is good.
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